Privacy Policy
Vestaways Pte. Ltd. (“us”, “we”, or “our”) operates the brand Villasia through the website https://www.villasia.com website (the “Website” or “Service”).
We respect your privacy and we are committed to protecting the personal information that you share with us. This Privacy Policy (“Policy”) governs your use of the Website and any personal information you provide to us.
This Website is intended for use by persons who are over 18 years of age. By using this website or communicating via telephone or otherwise with us, you are accepting the practices described in this Policy.
Unless otherwise defined in this Policy, terms used in this Policy have the same meanings as in our Terms and Conditions, accessible from https://www.villasia.com/terms-conditions/
We collect and process your personal data when you enquire about a holiday villa rental with us or stay in one of our managed villas. This Policy outlines the types of personal data we collect, how we collect it, the purposes for which it is used, and your rights concerning your personal data.
1. What information do we collect?
When submitting inquiries or registering on our site, as appropriate, we collect and store:
• Your name (first name, last name)
• E-mail address
• Mailing address
• Phone number
• Your passport details* (if staying at one of our managed villa: Villa Sunyata, Phuket or Villa Nirvana, Phuket)
• Cookies and Usage Data
*passport information is required by law if staying overnight at a villa rental or hotel, therefore we have to log this information for every visitor.
2. For what purposes do we use your personal information?
Any of the information we collect from you may be used in one of the following ways:
• Provide our services to you
• Invite you to leave reviews
• Respond to your questions and provide related customer Service
• Send you our newsletters and/or special offer notifications
• Comply with legal requirements and legal process, requests from public and governmental authorities, relevant industry standards and our internal policies
• Protect our operations or those of any of our affiliates
• Protect our rights, privacy, safety or property and/or that of our affiliates, you or others
• Allow us to pursue available remedies or limit any damages that we sustain
We may collect information about how the Service is accessed and used. This usage data includes but is not limited to your device’s Internet Protocol address (IP address), your location, browser type, browser version, operating system, pages visited, time spent on pages, unique device identifiers, and other diagnostic data.
3. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be not be stored on our servers.
4. Do we use cookies?
We use cookies on this website to store information on your computer or mobile device. Cookies are small text files which help us understand how the Website is being used, let you navigate between pages efficiently, remember your preferences, let you link to third party websites such as Facebook or Instagram, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you.
To give you the best browsing experience, the cookie settings on this website are set to allow all cookies. If you continue without changing these settings you are consenting to this setting but may change your cookie Settings at any time by clicking the cookie settings link at the bottom of the webpage.
5. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links
We may use third-party services, such as Google Analytics, to track and analyze website usage. We may also employ remarketing tools from platforms like Google Ads, Meta (Facebook and Instagram) to deliver targeted advertisements based on your previous interactions with our website. To enhance ad performance, we and our third-party partners utilize cookies to collect and analyze user data.
Please be aware that other websites linked from our Website may have different privacy policies. Vestaways Pte. Ltd. is not responsible for the privacy practices of these external sites on which we have no control. We encourage you to review the privacy policies of any website you visit. This Privacy Statement exclusively governs information collected on our website.
7. Declining Email
You can opt out of receiving emails from us at any time. Simply follow the unsubscribe link provided at the bottom of any email you receive.
8. Your data protection rights under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have specific data protection rights. We are committed to respecting these rights.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You have the right to:
• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Restrict processing of your personal data.
• Request data portability.
• Withdraw consent at any time.
To exercise these rights, please contact us. We may request that you verify your identity before processing your request.
If you believe we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with a data protection authority in the EEA.
9. Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Last modified: July 1st, 2024
9. Customer Information
If you would like information about your account, you believe that we have not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
Vestaways Pte. Ltd.
160 Robinson Road
#14-04 Singapore Business Federation Centre
068914, Singapore
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that our Website’s Privacy Policy has not been complied with. We will investigate your inquiry or concern promptly.
10. Terms and Conditions
Please also visit our General Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the rentals of our villas at https://www.villasia.com/terms-conditions/